• 1. Service Desk
    Service desk which has the primary purpose of incident, service request management and communication with the end users.
  • 2. Incident Management
    In case of an unplanned event or down-time in service, incident management comes into play in-order to restore the complete functionality on an as soon as possible basis to minimize any negative impacts to the business.
  • 3. Problem Management
    Problem management is the key process when it comes to identifying the events that eventually led to the incident.
  • 4. Change Management
    Change management is a key element to minimize disruptions during critical changes to systems and services.
  • 5. Asset Management
    Assets are really important to any company be it a tangible asset or an intangible one, it is always a great idea to keep an eye on their whereabouts.
  • 6. Knowledge Management
    Knowledge management makes sure the right information is available to the right stakeholder at the right time.